Cancellations and Refunds Policy

Effective Date: January 26, 2024

Astra3DP is committed to providing our customers with high-quality 3D printed products or products which use 3D printing technology for manufacturing. We understand that there may be times when you need to return or cancel an order. This policy outlines our procedures for refunds and cancellations.

Cancellations:

  • You can cancel your order at any time before it ships by contacting us at support@astra3dp.com or WhatsApp us at +91 84388 70572.
  • If your order has already shipped, you cannot cancel it. However, you can return the product for a refund according to our return policy.

Returns:

  • You may return any unused and undamaged product within 3 days of receiving it for a full refund.
  • If you receive a damaged product, please make sure that you take snapshots along with the received package upon opening and send it to us for further inspection instantly.
  • A photograph of the purchased product which needs to be returned has to be sent through email to support@astra3dp.com before shipping the product. 
  • To initiate a return, please contact us at support@astra3dp.com or WhatsApp us at +91 84388 70572 to request a return authorization number (RAN).
  • You are responsible for the cost of return shipping.
  • Once we receive your returned product and inspect it, we will issue a full refund to your original payment method within 7 business days.
  • We do not accept returns and refund of payment for custom printed parts and COD is also not applicable for these parts.

Exceptions:

  • We cannot accept returns of used or damaged products.
  • We cannot accept returns of custom-made products.
  • We cannot accept returns of products that have been out of our possession for more than 7 days.

Return Shipping:

  • You are responsible for packing the returned product securely and shipping it to us at the following address: Astra3DP, 34, Karai Gowder Layout, Kalveerampalayam, Coimbatore – 641046, Tamil Nadu, India.
  • Please include the RAN with your return shipment.

Refunds:

  • We will issue a full refund to your original payment method within 7 business days of receiving your returned product.
  • Shipping costs are non-refundable.

Contact Us:

If you have any questions about our refunds and cancellations policy, please contact us at support@astra3dp.com or WhatsApp us at +91 84388 70572.