Terms and conditions

Effective Date: 26 January 2024

These Terms and Conditions (“Terms”) govern your access and use of the Astra3DP website located at astra3dp.com (the “Website”) and the Services or Products offered by Astra3DP (the “Services” or” Products”). Please read these Terms carefully before accessing or using the Website, Services or Products. By accessing or using the Website, Services or Products, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access or use the Website, Services or Products.

1. About Astra3DP

Astra3DP is a company that designs and sells 3D printed plastic products, products that use 3D printing technologies and 3D printing services. We are located at 34, Karai Gowder Layout, Kalveerampalayam, Coimbatore – 641046, Tamil Nadu, India.

2. User Accounts

You may create an account on the Website to purchase products and access certain features. You are responsible for maintaining the confidentiality of your account information and password, and for all activities that occur under your account. You agree to notify Astra3DP immediately of any unauthorized use of your account or any other security breach. Astra3DP will not be liable for any loss or damage arising from your failure to comply with these security obligations.

3. Orders and Payment

To place an order for a product, you must follow the online ordering process on the Website. All orders are subject to availability and acceptance by Astra3DP. We reserve the right to refuse any order for any reason.

Payment for all orders can be made using the payment methods listed on the Website. All prices are listed in Indian Rupees (INR) and are subject to change without notice.

4. Products or Services

a. Online Exclusives and Returns:

Some products may be available only online at our website. These may have limited quantities and will be subject to return or exchange as per our Cancellations and Refunds Policy.

b. Colour Representation:

We try our best to show accurate colors and images of our products on the website. However, please note that each device screens may display colors differently based on the display settings. We cannot guarantee the exact color representation on your device.

c. 3D Print Quality::

3D printed parts follow a different designing and manufacturing approach than the conventional processes handled by industries to manufacture plastic parts. It is well known that FDM 3D printed parts are produced by deposition modeling layer by layer of molten polymers extruded through a nozzle to form the product. This makes it inevitable that these layer lines are visible throughout the part both inside and outside. The parts may not have a smooth surface as conventional plastic parts produced through injection molding.

d. Sales Limitations:

We reserve the right to limit the sale of our products or Services to any person, region, or jurisdiction at our sole discretion. This right may be exercised on a case-by-case basis. We may also limit the quantity of any product or service offered.

e. Changes in Descriptions and Prices:

All product descriptions and prices are subject to change without prior notice. We reserve the right to modify or discontinue any product at any time, without any liability. Please note that any offer for a product or service on this website is void where prohibited by Indian law, copyrights or trade marks.

f. Disclaimer of Warranties:

We do not guarantee that the quality of any product, service, information, or material you purchase or obtain will meet your expectations though we put our atmost efforts to meet it. We are not responsible for any errors or omissions in the service.

5. Shipping and Delivery

We will ship your order to the address you provide during checkout. Shipping is free for all our products and estimated delivery times will be sent to you once the order is processed at our end. We are not responsible for any delays in shipping caused by factors beyond our control, such as delay due to courier partners, weather conditions, etc.

6. Returns and Refunds

We offer a 7-day return policy for all products. To be eligible for a return, your product must be unused and in the same condition in which you received it. You must also have the original receipt or proof of purchase.

To return a product, please contact us at support@astra3dp.com or +91 84388 70572 through WhatsApp  for instructions. We will not accept returns of used products or products damaged due to misuse or mishandling.

All shipping costs associated with returns are the responsibility of the customer. We will process your return and issue a refund to your original payment method within 7 business days of receiving the returned product.

For further information please read our Cancellations and refunds policy.

7. Warranties and Disclaimers

Astra3DP warrants that our products will be free from defects in materials and workmanship. This warranty does not cover damage caused by misuse, mishandling, or normal wear and tear.

Astra3DP disclaims all other warranties, expressed or implied, including but not limited to, warranties of merchantability and fitness for a particular purpose. We do not guarantee that our products will be compatible with all systems or that they will be free from errors.

8. Intellectual Property

The Website and all content therein, including but not limited to text, graphics, logos, images, and software, are the property of Astra3DP or its licensors and are protected by copyright, trademark, and other intellectual property laws. You may not reproduce, modify, distribute, or otherwise exploit any of this content without the express written permission of Astra3DP.

A. User Warranties:

By submitting a 3D design to astra3dp.com, you warrant based on the Copyright Act, 1957 that:

i) You are the legal owner and/or copyright holder of the design.

ii) If you acquired the design from a third party, you have obtained all necessary    rights and permissions for submission, quoting, production, and commercial use.

iii) Your design does not infringe on the copyright or intellectual property rights of any third party.

B. Consequences of Infringement:

If your design violates any copyright or intellectual property rights, you acknowledge sole responsibility for any resulting consequences, including:

i) Barring your access to astra3dp.com services.

ii) Holding you liable for any claims, damages, or costs incurred by astra3dp.com from third-party rights holders.

C. Disclaimer of Ownership Verification:

While you warrant ownership and rights, astra3dp.com takes no responsibility for verifying the accuracy of your claims or identifying potential infringements. You assume all legal and financial risks associated with your uploaded designs.

D. User Defense:

In case of intellectual property claims against astra3dp.com due to your uploaded design, you are obligated to defend and indemnify us against all damages and costs resulting from such claims.

Read our Intellectual Property Policy for more details.

9. Limitation of Liability

Astra3DP will not be liable for any damages arising out of your use of the Website or its products or services, including but not limited to, direct, indirect, incidental, consequential, and punitive damages. 

Astra3dp.com reserves the right to reject or produce your design without liability for infringing third-party rights. We may choose not to produce infringing designs to avoid legal complications.

10. Termination

We may terminate your access to the Website, Services or Products at any time, with or without cause, with or without notice. We may also suspend your access to the Website or Services if you breach any of these Terms.

11. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Coimbatore, Tamil Nadu, India.

12. Entire Agreement

These Terms constitute the entire agreement between you and Astra3DP with respect to your access and use of the Website, Services or Products. Any prior or contemporaneous agreements, representations, or understandings are superseded by these Terms.

13. Amendments to These Terms

We may amend these Terms at any time by posting the amended terms on the Website. Your continued use of the Website or Services or Products following the posting of amended terms constitutes your acceptance of the amended terms.

Contact Us:

If you have any questions about these Terms, please contact us at support@astra3dp.com or WhatsApp +91 84388 70572.